Store Policy

Customer Care

As a small independently run business, we are committed to providing you with the best experience and are more than happy to receive any questions you may have about your candle or future candles, so please feel free to contact us at sarajanecandles@gmail.com

why we use soy wax

So, are Soy candles better for you?

Our candles are all 100% Soy, which means no toxins or pollutants, so less likely to trigger allergies.

No petrol-carbon soot you get from petroleum-based paraffin candles. 

Soy wax burns cooler, which means you can enjoy your Sara-Jane Candle for longer than a paraffin candle (30-50% longer).

Soy wax comes in a natural cream colour and we prefer to use it in its natural state, so no dyes are added. 

Soy candles are also 100% vegan and do not require any animal products in their productional use.

If, over time an unlit candle shows some variations in colour or surface texture, this is called “frosting”.

100% Soy wax candles tend to do this, as the Soy is returning to its natural state. It does not affect how the candle burns.

The fragrance within Soy wax improves with time. 

 

Our advice to maximise your Sara-Jane Candle!

Make sure you have at least 3 hours available for your candle to burn to a full melt pool. This is really important, to maximise the scent for future use. As always, make sure this burn time is attended.

You must keep the wick trimmed (1/4 inch), as this allows a soot-free burn and less flame flickering!

Do not burn for more than 4 hours and extinguish when 1/2 inch of wax remains! Buy another Sara-Jane!!

Finally, never leave a burning candle unattended, or within reach of flammable objects, children or pets!

Privacy & Safety

As a small independent retailer, in fact it’s just me! I do everything I can to protect your data.

I store and respect your personal information for the sole purpose of providing you with the best possible service and keeping you up to date on our news at Sara-Jane.

 

We work with only truly trusted partners and will never knowingly sell your data.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name and email).

When you get in touch via our website or download any files from our website, as part of the process, we collect personal information you give us such as your name and email address this support us to provide you withe the best possible service.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us our Data Protection Officer, Debbie Cooper on 07960218933 or sarajanecandles@gmail.com

Wholesale Inquiries

If you have a store or venue that could benefit from selling Sara-Jane Candles please do not hesitate to get in touch with Debbie, who will forward you our wholesale rates and terms within five working days. All wholesale order delivery periods will be quotes on a case by case basis, ensure you can manage your stock levels efficiently. 

 

Payment Methods

Paypal

HELP

CONTACT

KEEP UP TO DATE WITH OUR LATEST NEWSLETTER, PRODUCTS, FRAGRANCE & OFFERS!

  • Black Instagram Icon
  • Black Facebook Icon

©2020 Sara-Jane Candles

Site Designed by Ollie Dixon